Terms & Conditions

Our details

M. & EL. KOKKOU O.E. , trading as KOKU Concept is a Greek company with registration address 2, Koromila str. Peristeri 12133, Athens- Greece. Our tax registration/ VAT number is GR800356135, DOY B’ Peristeriou. You can contact us on +30(210)5737 842, fax +30(210)5779 279 or email us on info@kokuconcept.com. Please use these details to contact us with any queries, comments (including complaints).

 

Privacy

Please make sure you read thoroughly our Privacy Policy and if you do not agree to all contents please do not place an order.

 

Eligibility to purchase

By placing an order through the website you warrant that you are at least 18 years old and that you provide correct and accurate email, postal and other contact details to us. If for any reason you do not give us all information requested, we will not be able to process your order.

 

Intellectual property

All KOKU Concept products are designed and produced by us.  Therefore we hold at any time all copyright, trademarks and other intellectual property rights.

 

Product availability

All products on the site are ‘in stock’ unless the message ‘sold out’ or ‘coming soon’ is displayed. However you can contact us directly on info@kokuconcept.com and we will inform you if we can have it specially made for you.

 

Shipping

All orders are shipped around the world via DHL (affiliated to Elta Courier). Your order will be dealt with as promptly as possible and we endeavor to dispatch goods within 5 working days. Orders are processed from Monday to Friday (10am-5pm) apart from the Greek national Holidays. Please bear in mind that dispatch time may vary for reasons beyond our control such as (personalization of products, bad weather conditions, payment authorization delays, strikes, Greek National holidays).

 

SHIPPING IN GREECE & CYPRUS

  • GREECE: We offer free shipping all over Greece via Speedex Couriers (1-2 working days)
  • CYPRUS: We offer free shipping to Cyprus via DHL (affiliated to Elta Courier)- (1-3 working days)

SHIPPING FOR ORDERS ABOVE 150€

  • WORLDWIDE: We offer free shipping worldwide (including Europe) for orders of over 150, via DHL (affiliated to Elta Courier)

SHIPPING FOR ORDERS LESS THAN 150€

  • EUROPE: We offer a shipping cost of 25€ for all orders via DHL (affiliated to Elta Courier)- (2-3 working days)
  • REST OF THE WORLD: We offer a shipping cost of 35€ for all orders (via DHL (affiliated to Elta Courier) – (approx. 2-7 working days)

 

SALE TAXES AND DUTIES

Please note that for orders shipped outside the European Union (EU) you will be responsible for any custom taxes and duties that may be charged.

 

Return & exchange

We hope you are happy with your KOKU Concept purchase. However, if you wish to return it, we will offer an exchange or refund provided it is returned to KOKU Concept within 14 working days of receipt based on the Greek Law Article 2251/1994.

The order must be returned in it’s original packaging, in perfect unused condition. Please note that we are unable to offer an exchange or refund if the items are damaged or not in their original packaging.

KOKU Concept will not cover any shipping, duties or taxes for returning the product. Any charges that are not covered by the customer will be deducted from any refund due.

If you wish to exchange your original order with a new item which has a lower price we will refund the difference via your original payment method. As soon as we receive the ‘returning item’ and it undergoes quality control we will be able to process the exchange.

It is entirely up to you how you return your order. However, we recommend that you insure your parcel, as we will not credit for goods that are lost or damaged in transit.

 

Please return your order to us at:

KOKU Concept

2 Koromila str. 12133

Peristeri

Athens-Greece

 

Refund

As soon as your order is received by KOKU Concept, please allow up to 5 working days to process the return and an additional 3-7 working days for the amount to be cleared by the bank.

Within the EU we will refund all sales taxes. Outside the EU all sales taxes are non-refundable. If you wish to recover these taxes please contact your local customs bureau.

Faulty items

Items are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.

 

Colors

We have made every effort to display as accurately as possible the colors of our products that appear KOKU Concept website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.

 

Changes on the website

Kokuconcept.com reserves the right to:

Amend or remove (temporarily or permanently) ‘this’ website or any part of it without notice and you confirm that koku-accessories.com shall not be liable to you for any such amendment or removal.

Change these Terms and Conditions at any time, and your continued use of ‘this’ website following any changes shall be deemed to be your acceptance of such change.

Please read these terms and check back often.

 

Law and jurisdiction

The Agreement will be governed and construed by the relevant Greek law, which follows EU legislation and you agree to submit to the non-exclusive jurisdiction of the Greek courts.